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I can’t find a security on the site. What should I do?

Updated on 12 August 2021

If you can’t find a security after searching for it by name or symbol, you can search for it using its ISIN.  For example, BCV’s ISIN is  CH0531751755.You can contact the Customer Service Center to find out whether a security can be traded online or whether it’s possible to place your order over the phone. BCV fees will apply to any orders placed over the phone if the exchange or security is not available on TradeDirect (e.g., securities on the Japanese market, and certain unlisted funds).

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Phone

Our Customer Service Center is open Monday through Friday, 7:30am to 10pm, with some exceptions* 

*e.g., days on which the markets are closed or have modified trading hours

0848 808 883
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Our Customer Service Center is open Monday through Friday, 7:30am to 10pm, with some exceptions*

*e.g., days on which the markets are closed or have modified trading hours

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E-mail

This service is for general questions only. We won’t be able to answer any specific questions concerning your accounts or stock exchange orders.

E-mail
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This service is for general questions only. We won’t be able to answer any specific questions concerning your accounts or stock exchange orders.

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Secure message

For questions about your accounts and order status

Secure message
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For questions about your accounts. Note that we do not execute orders based on a secure message.

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TradeDirect is a registered trademark of Banque Cantonale Vaudoise (BCV), Place St-François 14, Case postale 300, 1001 Lausanne, Switzerland. BCV is a corporation organized under public law listed in the Vaud Canton Trade Register under number H883/00859 and federal number CH-550-1000040-7. BCV is a Swiss bank and securities firm licensed by the Switzerland by the Swiss Financial Market Supervisory Authority (FINMA), Laupenstrasse 27, 3003 Bern, Switzerland.

Please read our data protection policy and the terms and conditions for accessing the website and certain TradeDirect services. These documents contain clauses governing the limits of data confidentiality, disclaimers of warranty, and restrictions on the provision of products and information to citizens of certain jurisdictions. Only Swiss residents may open a TradeDirect account.

When you invest, you run the risk of losing money. The risks inherent in certain investments, particularly derivatives and structured products, may not be suitable for all investors. It is your responsibility to know your risk profile and to obtain information on potential risks, in particular by consulting the SwissBanking brochure "Risks Involved in Trading Financial Instruments", before carrying out any transaction. The TradeDirect website does not constitute a personalized investment recommendation and does not offer investment advice. In principle, any information and/or documents on this website that relate to financial instruments or services within the meaning of the Swiss Financial Services Act (FinSA) are considered advertising material pursuant to the same Act.

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Data are displayed with a delay of at least 15 minutes, and possibly more depending on the exchange providing the data. However, real-time data may be available for certain exchanges, depending on your data subscription.

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