Online help

 

Which products can I invest in, and what do I do if a given product is not available on the website?

With TradeDirect, you have online access to financial products (stocks, ETFs, investment funds, structured products and bonds) in 25 major stock markets around the world, including in Switzerland, the US (Nasdaq, Dow Jones), Canada, and Europe (Xetra, Euronext, etc.). If you trade by phone, you can access 55 other markets too (BCV fees apply).
If a product can be traded on exchanges that are accessible online but has not yet been traded using TradeDirect, a pop-up form will appear on the trading page. Just complete the form and submit it to start trading that product.

Does anyone else have access to my account via TradeDirect?

It depends on you! If you are careless about your ID or password, you assume the risk that someone else informed about one of your security elements may have access to your personal data.

If you become aware of a security gap, call imediately TradeDirect Customer Care at 0848 808 883 Monday through Friday from 7:30am to 10:00pm (CET).

As soon as we are informed, we will imediately block the access to your account and send you a new ID and password.

In addition, always LOG OFF after accessing your secured area.

How do I pay money into my account?

If you own an account in another bank, use the printed forms or transfer facilities provided by the transferring bank. BCV's clearing number is 767. Please specify the following information when making your transfer:

  • Bank name: Banque Cantonale Vaudoise, Lausanne
  • Bank clearing number: 767
  • BCV IBAN number: TradeDirect account __________

If you are a BCV client, simply click on "My Account" > "Transfert" in the menu. It is free of charge.

Type of orders

TradeDirect accepts the kind of order allowed by the stock markets, namely "At market", "Limit", "Stop-Loss" and "Stop-Limit" orders

Type

Description

SIX

PARIS

NYSE

NSDQ

XETRA

Other

At market

At the market level when the order is entered, unless it is an "odd lot" order

Yes

Yes

Yes

Yes

Yes

Yes

Limit

The maximum bid of offer price is set when the order is entered

Yes

Yes

Yes

Yes

Yes

Yes

Stop-Loss

Conditional orders are triggered as soon as the fixed "Stop-Loss" is reached, the order becomes an "at market" order and will be executed at the following price

Yes

Yes

Yes

No

Yes

No

Stop-Limit

Same as a "Stop-Loss" order, except that when the trigger price (Stop Level) is reached, the order is placed with a specific limit (i.e., it becomes a limit order)

Yes

Yes

No

No

Yes

No